Cocomms » Our Expertise » Crisis and issues management

Crisis and issues management

Environmental concerns, the growth of public journalism and the internationalization of organizations make crisis situations a reality that most organizations face at some point. For today's leaders, it is no longer a question of "What to do if ...;" but rather, "What to do when..."

Cocomms' Crisis Management team has extensive experience in helping companies identify and manage the critical issues that can impact reputation: from environmental, social, financial, health and legal issues to personal behaviour and ethics.

Cocomms helps a company go beyond a single crisis scenario, we enable our customers to anticipate and identify hidden and potentially damaging issues that need to be prepared for. Our consultants are experienced, efficient, flexible, fast and when necessary available 24/7. We are clear and calm also when working under pressure. Our crisis communication team ensures that the company's point of view will also be part of the public debate.

Cocomms uses a sophisticated set of communication tools to provide targeted, individualized and swift assistance to companies for the prevention of, the reaction to, and the transformation of crisis.

There are three levels to our crisis approach:

Issue identification and risk scenario planning provide a menu approach for companies wanting to address specific topics.
The mapping of stakeholder ecosystems takes a deeper dive into the probability of a specific crisis and explores the horizontal and vertical layers of influence it will have.
Comprehensive crisis communications service package comprises planning, crisis simulation training and executive counsel. All these help a company prepare for a crisis and to manage crisis when it takes place and afterwards.

Cocomms develops essential material for crisis situations such as background information, templates and other documents: composes messages and helps create necessary databases. Our team's comprehensive experience with labour law, environmental issues and security enables the effective production of all necessary communication material, subsequently increasing a company's level or preparedness and allowing the Cocomms team and the customer to spend more time identifying, analysing and addressing possible obstacles.

For more information, please contact Kaija Langenskiöld, tel +358 400 502 183.